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Cancellation

Right of cancellation

If WH offers services in the field of leisure activities, in particular admission tickets for events, there shall be no distance contract according to Section 312 b BGB if WH undertakes upon conclusion of the contract to render the services at a specific time or within a precisely specified period. This means that there is no right of cancellation or return. Therefore, each order of admission tickets becomes binding with the confirmation by WH and constitutes an obligation to accept and pay for the tickets ordered. In all other respects, the following shall apply: 

Cancellation policy 
right of cancellation:
You may cancel your contractual declaration within 14 days without stating any reasons in text form (e. g. letter, fax, email) or - if you receive the object of sale prior to the expiry of the term - by returning the object of sale. The period shall begin upon receipt of this information in text form, however, not before the recipient has received the goods (in the event of recurring deliveries of identical goods not before receipt of the first partial delivery) and not prior to having complied with our information obligations according to Article 246 section 2 in connection with section 1, paragraph 1 and 2 EGBGB [Einführungsgesetz zum Bürgerlichen Gesetzbuch = Introductory Act to the German Civil Code] and our obligations according to Section 312g, paragraph 1, sentence 1 BGB in connection with Article 246, Section 3 EGBGB. In order to comply with the cancellation period, the timely dispatch of the cancellation or the object of sale is relevant. Please direct the cancellation to: Westfalenhallen Dortmund GmbH, Strobelallee 45, 44139 Dortmund, Fax: 0231 / 12 04 888, email: online-shop@westfalenhallen.de Consequences of cancellation: In the event of valid cancellation, the mutually received services shall be returned and any benefits drawn (e. g. interests) shall also be returned. Should you be unable to return the received services and utilizations (e. g. benefits from use) or only in part or deteriorated conditions, you are obliged to compensate us for the relevant value. (In the event of services: This can mean that you may nonetheless have to meet your contractual payment obligations for the period until cancellation.) For the deterioration of the goods and the benefits drawn, you will only be obliged to compensate us to the extent to which the utilization or deterioration is due to handling of the goods in a manner exceeding the examination of their properties and functioning. "Examination of the properties and functioning" means testing and trying of the relevant goods as customary and possible in a shop. Goods consignable by parcel shipment must be returned at our risk. You must bear the regular costs for return shipment if the goods delivered correspond to the order and the price of the item to be returned does not exceed the amount of EUR 40.00 or if, in the case of a higher purchase price, the customer has not yet provided the consideration or a contractually agreed partial payment at the time of cancellation. Otherwise, the return is free of charge for you. Goods that cannot be sent as a parcel shipment will be picked up at your premises. Obligations for the reimbursement of payments must be met within 30 days. The period shall commence for you upon sending your cancellation notice or the goods and for us upon receipt thereof. Particular reference only with respect to services: Your right of cancellation shall expire prematurely if the contract has been performed completely by both parties at your explicit request before you have exercised your right of cancellation.

End of cancellation policy